At Ace Beauté Cosmetics, we take pride in offering high-quality beauty products that meet our customers' expectations. However, due to the nature of our products, we have a strict return policy in place.
Please note that all sales of products are final, and we cannot accept returns or exchanges for hygiene reasons. This policy ensures the safety and well-being of our customers.
We understand that mistakes can happen, and we are committed to providing excellent customer service. If you experience any issues, please contact us within 48 hours of delivery, and we will be happy to assist you with a replacement or refund.
By placing an order on our website, you agree to our return policy. If you have any questions or concerns, please contact our customer service team, and we will be happy to assist you.
To ensure that you receive your order in good condition, we have partnered with Route to offer shipping insurance for all orders.
Route insurance is automatically added to your cart at checkout, and we highly suggest purchasing it. This insurance will cover your order in case of damage or theft during shipping. If your package is lost or stolen, or if your order arrives damaged, you can file a claim with Route to receive a replacement or refund.
To file a claim with Route, simply contact our customer service team and provide us with a photo of the damaged product, if applicable. We will then file a claim on your behalf with Route, and they will handle the rest.
We offer this service because we do not offer refunds, returns, or replacements. By purchasing Route insurance, you can have peace of mind knowing that your order is protected in case of any unforeseen circumstances.
Please note that Route insurance is an optional service, and you are free to opt-out of it at checkout. However, we highly recommend purchasing it to ensure the safety and security of your order.
Refunds (if applicable)
We understand that there may be situations where you may wish to request a refund, and we are committed to ensuring that our refund policy is fair and transparent.
In certain situations, we do allow refunds. These situations include:
Defective or damaged products: If your order includes Route Insurance, a claim can be filed, and a refund can be issued. Please note that without the insurance option, we cannot process a refund or replacement.
Non-delivery of products: If your order has not been delivered to you within the expected delivery time frame, please contact our customer service team, and we will be happy to investigate the matter and provide you with a refund if necessary.
Unauthorized charges: If you have been charged for a product or service that you did not authorize, please contact our customer service team immediately, and we will be happy to issue a refund.
Please note that in all cases, we may require proof of purchase or other documentation to process your refund request. We also reserve the right to refuse a refund if we determine that the request does not meet our refund policy criteria.
We do not offer refunds for any other reasons, including change of mind or personal preference. However, we are committed to providing excellent customer service and will do our best to address any concerns you may have.
Shipping Items Back to Us
We encourage that you use a service that provides tracking information when sending items back to us as we cannot guarantee that we will receive your returned item if you do not use a tracking service.