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Refund Policy

 

For Returns

We accept returns on certain products such as our makeup brushes if your return is initiated within 5 days of your order being marked as delivered to you.  After these 5 days have passed, we cant offer you a refund or exchange. 
 

The items for your return must be unused and in the same condition that you received it and must also be in its original packaging.

Our Eyelashes and Eye shadow palettes CANNOT be returned due to  the nature of these products and for hygiene reasons. 
 
To process a return, please send us an email at info@acebeaute.com with your order number and reason for return. If your return meets our return criteria, further instructions will be provided to you on how to return the item(s). Please Note that any of the returned items that are not in its original condition, or are damaged or missing parts for reasons not due to our error will not be refunded. You will also be responsible to pay for shipping the returned items back to us. 
 

 

Refunds (if applicable) 

When we have received and inspected your returned items, we will alert you of the approval or rejection of your refund. 

If your refund has been approved, we will process your refund, and the refund will credited back to your original form of payment. It can take 5-7 business days for your bank to put this money back into your account. If after 7 business days you have not received your refund, please feel free to contact  us again via email at info@acebeaute.com
 

 

Sale items (if applicable)

All discounted products are FINAL SALE. No returns or exchanges will be accepted.
 

 

Exchanges (if applicable)

We do not offer exchanges except in the case of receipt of damaged products. If you receive a damaged item please immediately send an email to info@acebeaute.com with a picture of your shipment box as well as the items that arrived damaged. An exchange request has to be initiated NO LATER than 5 days from the time your order was marked as delivered to you.
 

 

Shipping Items back to us

We encourage that you use a service that provides tracking information when sending items back to us as we cannot guarantee that we will receive your returned item if you do not use a tracking service. 

 

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