If you order a product that is on pre-order, we will ship out your entire order including the products currently available only when the preorder item becomes available. If you would like to receive the other available products much sooner than the pre-order products, We encourage you to place 2 separate orders.
We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Please conduct your research to determine if you will be charged a customs fee.
We are liable as a company to declare the full value of the products you ordered when filling out customs paper work when your package ships out. Therefore, we cannot declare your package as a gift. We WILL NOT issue refunds if you decide to not pay the customs taxes /duties and have the package sent back to us.
We aim to ship out all orders within 2-3 Business Days (not including weekends or public holidays) of receiving your order except you order a Pre-Order Item. Please be aware that this time might be extended during new product launches, sales, product restock & holidays.
Please check your inbox and you spam mail for this email that contains the tracking link.
Another way to track your order is to pull up the order confirmation email you received when you placed your order. On this email, click the "View Your Order" button and this will take you to a page on our website. If your order has shipped out, you should see "USPS tracking number" under the image of the map. Click on the number and this will direct you to the page where you can track your order.
When you receive your shipment confirmation, you can click on the link to track your order. Through this link, you will be able to track your order up until your order enters your country. Once your order departs the USA through Chicago, the status of your order will no longer update through that link. The only time it will update again is when the order has been delivered to you.
Some customers have reported that they have been able to take the tracking number they received from us, and have been able to put that number into their country's local mail service to get more updates on where their order is and when it will be delivered. e.g. for the U.K. enter the tracking number into RoyalMail's website to track your order to see where exactly your order is and when it will be delievered.
Sometimes, USPS updates the status of packages and marks them as delivered even though they are still in transit to you. Please allow a few hours to go by after receiving this alert and it will most likely be delivered to you.
Some of the reasons why customers packages might not ship out on time include some of the following
Longer than usual processing times in the event of new product launches, restocks, sales and holiday periods.
Billing address not matching the billing address your bank has on file for you
Error in shipping address entered at checkout
Please note that with item 2 and 3, it might take us some time to reach out to you to rectify these issues. We encourage you to make sure the information you enter at checkout is correct and is the most up to date to avoid delays.
Depending on your location, it can take anywhere from 1-10 business days for your order to get delivered once it has shipped out. You should receive a shipping confirmation email once your order ships out. Please keep in mind that during holidays, new product launches or limited edition launches, this time may vary. Thank you for your patience.
It takes anywhere from 6-15 business days for your order to be delivered. You should receive a shipping confirmation email once your order ships out. Please keep in mind that during holidays, new product launches or limited edition launches, this time may vary. Thank you for your patience.
It takes anywhere from 7-21 business days for your order to be delivered to you after your package has been shipped. You should receive a shipping confirmation email once your order ships out. Please note that sometimes, the customs in your country can delay your package for as long as they want which will increase estimated delivery time.
Please Note that for all international orders, once the order departs the USA through Chicago, the tracking will no longer update. The tracking will update once more once the goods have been delivered to the destination address. Once it has been delivered, the tracking will update to show that the package has been delivered. Some customers have had luck with putting their tracking number into their country's local postal service tracking software to see if they can get further updates on their package once the package leaves the USA. We suggest you try doing this as well to see if you can get further updates.
Due to the nature of our cosmetic products, we are unable to accept returns on all items except our makeup brushes. The makeup brushes must be unused and in New condition as when received to be eligible for a refund. Customer will be responsible for paying fees associated with shipping the brushes back to us.
We take great pride in carefully inspecting all goods before they ship out to make sure there is no damage. If for some reason you receive damaged goods, please send us an email to email@example.com with your order number, and pictures of the damaged goods. Please title your email: Damaged Goods Received so we can quickly cater to you. Due to nature of our goods, we require you to send the email to us no later than 3 days after your package has been marked as delivered by the postal carrier for us to be able to attend to you.
Sorry we are unable to change existing orders. As soon as your order is placed, it gets put into an order processing queue. Please take note of this and only place an order if you are sure you want the item.
Yes we do. Please only send us enquiries if you are serious about wanting to take part in our wholesale program. Please be aware that there are Minimum Order Values associated with our Wholesale program. Send an email to firstname.lastname@example.org with subject line Wholesale Enquiry to make sure your email is directed to the right department.